LivehelpGenie is a real time web based sales and support solution. The feature rich LivehelpGenie empowers your business and  assures you of a fully flexible solution that can match your dynamic business requirements.

Below is the list of LivehelpGenies' broad range of features and capabilities:-

• Operator Interface Features
• Enhance Visitor Experience
• Efficiency Control (Canned Message Manager and Information Retrieval system, Spell checker)
• Site Monitoring (real time site activity monitor)
• Web Based Administration
• Complete Customization
• Routing and Intelligent Chat Distribution
• Sales and Marketing
• Scalability and Software Performance
• Multiple Departments
• SSL Security
• Advanced Reports
• Private Branding
• Advanced Operator Management

 For Applications

• Emoticons - Add a personal touch to the chat by letting the visitors show emotions through emoticons. Make Live Help experience more friendly for the visitor.
• Typing Notification - There will be notification on the visitor's window to know that the operator is busy composing a reply. This will make the visitor feel that he is being attended and he will not leave the chat mid-way.
• E-mail Chat Transcripts - At the end of the chat session, the customer has the option to have the transcript emailed to him/her.
• Leave a message when offline - If no support representatives are available, the visitor goes directly to a 'Leave a Message' form. The form sends the message to an email address specified by that department. The operator can then get back to the visitor later on without missing out on any visitor.
• Innovative Design / Templates - Enhance your visitor's live chat experience by providing innovatively designed chat window templates which go with theme of your website.
• Chat transfer facility - If an operator gets disconnected due to any reason then the chat is transferred to another operator automatically.
• Notification of operator status ­ If an operator is online, offline or busy he can set the chat icons accordingly which will facilitate visitors make his chat accordingly, and he will get to know the operators status.