Q. How do I get started with ClixGenie on my website?

A. Getting started with ClixGenie is very simple. Once you register for a ClixGenie account, you will be given a 4 line HTML/Javascript code to be added to your website. You can download the LivehelpGenie software, login to it and start monitoring.

Q.I have multiple web sites I would like to support. Is this possible with ClixGenie?

A.Yes, with ClixGenie visitor tracking software, you can track visitors from multiple websites.

Q.What Operating system platforms and browsers is ClixGenie compatible with?

A.ClixGenie has been tested to work with Microsoft Windows 2000, Microsoft Windows XP, and Mac OSX. The browsers that are compatible for the visitor include the current versions of Safari, Firefox, Netscape and Internet Explorer. As for the Operator Console, we recommend using Firefox and Internet Explorer only.

Q.Can a non-technical person set this up?

A. Absolutely. No advanced technical skills are required. You merely need add 4 lines of html code to your website, download and install our software. If you need assistance, we are always there to help.

Q.Where will all the information be stored - on our servers or on your servers?

A. ClixGenie is a hosted solution and all the data will be stored in encrypted form on ClixGenie servers.

Q.Can I download the software and install it on my server?

A. At this time we offer this system only as a hosted solution running on our servers, as it requires a complex server-side infrastructure that needs to be maintained by our administrators.